SHIPPING POLICY

Dispatch is usually within 24 - 48 hours during business days. Occasionally, dispatch may take longer depending on stock availability. Please ensure you provide us with current email and telephone details should we need to contact you regarding your order.

For all orders, we use Australia Post. Estimated delivery times vary from 1- 8 business days depending on your location within Australia. Express Options are available and delivery times are generally between 1-4 business days within Australia. 

International delivery times vary depending on location. For current International Shipping time estimates, click here.

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AUS - Orders over $200AUD receive free shipping.

NZ - Orders over $200AUD receive free shipping.

USA - Orders over $130USD receive free shipping.

UK -  Orders over £90  receive free shipping.

Other Countries - We ship to most countries and most countries receive free shipping on orders over $250AUD. If your country is not listed, please email us at info@kureijibrand.com and we will get back to you as soon as possible. Customers are responsible for any duties/taxes that may be payable. 

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IMPORTANT

Kureiji will not be held responsible for stolen or lost packages, packages sent to the wrong address (due to incorrect information provided by customer), or for refunding or replacing packages in these cases. We are not responsible for any package(s) once it is in the hands of the shipping services.

Once your order is dispatched you will receive your tracking number via email. Please monitor your shipment via AusPost (and/or international countries local postal services) to ensure timely collection of parcel from post office if a delivery attempt is unsuccessful. 
The customer will be responsible for the costs associated with the reshipment of any order that is returned back to Kureiji for reasons such as insufficient address, incorrect address, parcels not being claimed within specified period etc.

We will assist the customer where possible, including providing order information, tracking numbers, invoices and other information that a customer may require to follow up with shipping providers.