When will my order ship?

We know you want your orders fast! Orders are generally shipped within 1-2 business days. There may be occasions where it takes a little longer and if this is the case, we will be in touch. 

Where do you ship?

We ship worldwide. If you are unable to checkout with your order, please contact us and we will look into this for you. 

What is the cost of shipping?

We do have Free Shipping thresholds to all countries. For example, we offer free shipping within Australia on orders over $150AUD. We offer similar thresholds for all destinations. For orders under the Free Shipping threshold, costs vary depending on the destination and these costs will be displayed at checkout. 

What is my tracking number? 

After your order has been dispatched, you will receive an email which includes your tracking number. If you haven't received this email, please check your spam folder or email us at info@kureijibrand.com

How can I make a payment?

We accept all major credit cards, PayPal and AfterPay. You can also pay via Apple Pay, Google Pay, and Shopify Pay.

I placed an order and did not receive any invoice or confirmation. 

You should receive an order confirmation via email within 1-2 hours of your order being placed. If you did not receive anything, please check your spam folder. Otherwise please email us at info@kureijibrand.com for assistance. 

I have a voucher or discount code, how do I apply it to my order?

Enter the voucher or discount code in the 'Discount Code' box during checkout and click 'Apply'. Please note that during sale campaigns where the prices of all products have been reduced, discount codes may be disabled. 

I am unsure if a product or size is right for me. Can you help? 

Yes, of course. Although sizing and measurement charts are included on our product pages, we know that sometimes choosing the right size can be difficult. 

So please reach out to us via email at info@kureijibrand.com. Include some details like the height and weight of the person that the product is for, and we'll be more than happy to assist. 

How do I exchange or return a product? 

Please refer to our Exchanges & Returns policy

I received the wrong product.

If you have received the wrong product, please contact customer service - info@kureijibrand.com within 72hours of receiving the product. 

I already washed or used my item, can I still return it?

We do not accept returns or exchanges for items that have been used or washed. All items need to be new, in their original packaging and with all tags attached. For additional information on returns and exchanges, please click here.